Likely reasons why VERISCAN^® was unable to authenticate

1. The item is not VERISCAN-registered

Only items that are registered in the VERISCAN database can be authenticated. These items bear the VERISCAN logo on the CertiPAMP packaging or certificate. Click here to find the complete list of products that can be authenticated using the iPhone App.

2. Incorrect conditions for authentication: light, camera angle, stability

To successfully capture data at the authentication stage VERISCAN requires:

• Good lighting conditions.
• The phone must be positioned over the item at a perfectly flat angle. To do this, hold the phone over the item so that the item fits inside the outline on the screen. Now tilt the phone so as to keep the dot in the centre of the target.
• The camera must be held stable throughout authentication.

3. Incorrect product parameters specified by user

VERISCAN requires exact parameters to search quickly the item in the database. Always use the QR code, if it is available. This automatically enters the correct information. Then ensure that you select the side you will authenticate.

If you do need to enter all the parameters manually then it is important to select each one correctly. At the authentication screen check that the description exactly matches the item. Then check you are scanning the correct side.

4. Critical product damage or wear-and-tear

VERISCAN has been designed to allow for minor wear-and-tear. However, if damage is beyond a critical level VERISCAN will not return a ‘pass’ result.

5. Item does not match the original factory specification for the scanned side

If VERISCAN is not able to match the item in question with the corresponding production record then it cannot return a ‘pass’ result.

Next step

An ‘Unable to Authenticate’ result can occur for any of reasons listed above. For a more controlled authentication we recommend using the VERISCAN desktop application. You can find more information here.